Next lines are related to the Professional Modules and its goal:
HIGHER TECHNICIAN IN TOURIST GUIDE, INFORMATION AND ASSITANCE
Diploma description
The holder of this Diploma will have acquired the General Competence with regard to:
- Planning, promoting and providing information on national tourist destinations, guiding and assisting travellers and customers in terminals, transport means, events and other tourist destinations.
- Within this framework, the (second year) PROFESSIONAL MODULES and their respective LEARNING OUTCOMES acquired by the holder are listed below:
TOURIST INFORMATION SERVICES:
– Describes the tourist information systems, discriminating their specific characteristics according to tourist activities
and areas.
– Defines the different types of tourist information offices recognising their specific aims.
– Structures each tourist information system organising the necessary resources.
– Designs the customer services plan within a tourist information system adapting the organisation chart to the rest of
resources.
– Communicates the products and services of the systems of information spreading the tasks they carry out.
TOURIST GUIDE AND ASSISTANCE PROCESSES:
– Characterises the services of assistance and guide analysing the processes derived from these activities.
– Designs itineraries, visits and other services analysing the information and applying the methodology of each
process.
– Describes the requirements inherent to travellers’ trips analysing the applicable regulations.
– Applies the techniques of communication and encouragement, analysing and relating them with the different group
typologies.
– Develops the activities of assistance and guide identifying the stages and procedures in each case.
– Monitors procedures for tourists’ arrival and departure at transport terminals characterising performance protocols.
TOURIST PRODUCT DESIGN:
– Analyses the tourist potential of an area applying resources assessment techniques.
– Determines the opportunity of creation, modification or elimination of a tourist product/service, assessing the
variables that characterise the same.
– Designs tourist products/services/destinations organising and planning specific actions.
– Implements tourist products/services and/or destinations selecting the higher socioeconomic impact variables for the
environment.
– Stimulates national economic resources, relating the activity of local agent with the tourist product/service created.
ENGLISH:
– Recognises professional and current information contained in any type of oral discourses produced by any
communication means in standard language, interpreting with precision the contents of the message.
– Interprets professional information contained in complex written texts, analysing its contents thoroughly.
– Produces oral messages which are clear and structured, analysing the content of the situation and adapting the
linguistic register to the listener.
– Writes documents and reports in relation to the specific sector or academic and daily life, relating linguistic resources
with their goal.
SECOND FOREIGN LANGUAGE:
– Recognises professional and current information contained in clear and simple oral discourses produced in standard
language, identifying the global content of the message.
– Interprets professional information contained in simple texts, analysing the contents of the same thoroughly.
– Produces oral messages which are clear and structured, relating the purpose of the message with the acquired
linguistic structures.
– Writes simple texts, relating grammatical rules with their goals.
– Applies professional attitudes and behaviours in communicative situations, describing common relationships which
are characteristic of the foreign language country.
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